Mountain Bike Rotorua Ltd
Mountain Bike Rotorua Shuttles Ltd
Multi-Day Adventures Ltd
TCSP Rotorua Ltd
Your privacy is important to us and as such we respect your rights. This policy outlines the type of information we collect, how we may collect it and what it is to be used for.
We may use your personal information to:
(a) send you direct marketing, by post and electronic means, including by email, phone and text/SMS. This may include information about special offers, discounts, promotions and other information relating to our products and services, or the products and services of group companies and selected third parties, that we think may be of interest to you – you can opt out of receiving direct marketing by telling us in writing by email (firstname.lastname@example.org);
(b) enter you in a prize competition and administer the prizes - please be aware that, in some cases, you may be automatically entered into a competition;
(c) improve our Programmes, including our range of Programmes and offerings generally and to ensure that they remain relevant and of interest to users. For example, we may contact you to request that you respond to market research and surveys;
(d) assist you to access new channels for delivery of, and access to, our services, for example mobile applications and payment methods;
(e) assist us in investigating your claims, complaints and enquiries; and
(f) for any other purpose that you authorise.
In providing and managing our Programmes, we contract with other businesses to provide services to us and we may disclose personal information to them to enable them to provide those services. We require these service providers to adhere to our confidentiality requirements and to the requirements of the Privacy Act.
Generally, we will never disclose your personal information to our suppliers who supply products for us. The one exception to this is that we may provide your contact details to a supplier, to enable them to contact you if you have won a prize. Please be aware that this may include providing your contact details to a supplier if you have won a prize competition that you were automatically entered into by purchasing an eligible product.
We will take reasonable technical and organisational precautions, including complying with generally accepted industry standards, to protect personal information that we hold. However, no method is completely secure and we are not responsible for any breach of security caused by third parties.
We rely on you to update us if your contact details change.
You can request access to, and correction of, your personal information at any time by contacting us using the details above.
We may charge a reasonable fee for giving access to your information if your request requires substantial effort on our part. Before we provide you with access to your information, we may require some proof of identity.
Your Personal Information:
Operating within the extent of New Zealand law (Privacy Act), we may collect your personal information such as;
Other personal information available to us or that you may provide
How we collect your Personal Information:
There are a number of ways that this information may be collected. This may include:
Face to Face Interactions
Mail/Email Correspondance (including newsletters)
Approved third parties
What we might use your Personal Information for:
There are a number of reasons we might collect your personal information;
Product Delivery – For the safest and most efficient means of delivery it is important for us to have your accurate personal information
Managing Products and Issues – If there is fault with service or product, being able to contact and identify customers using personal information is almost a necessity. In any instance, having that information will usually aid in porblem solving more efficiently. This may include servicing, warranties, returns and/or refunds
Marketing and Promotions – We may, from time to time, provide you with product updates, competitions, events and other opportunities that may be available to you
And to any other extent the law (Privacy Act) extends.
Your Personal Information is available to you to view and correct to the extent of the Privacy Act. For any enquiries, please contact email@example.com
Our team will do our reasonable best to ensure that you are satisfied with how your personal information is used and operate to the Privacy Act. If you believe we have breached this Policy then please contact our team; firstname.lastname@example.org
Finally we readily encourage our clients and customers to relax, unwind and enjoy their surroundings. It is mandatory to smile at every opportunity while participating, and we will be routinely checking this policy to ensure it is being followed with the utmost effort. We look forward to meeting you soon! Nau mai, haere mai.